Warranty Policy

1 Year Warranty

We care about our products and we care about our customers. We offer a limited 1-year warranty on our products.

If your product arrives with a defect, please take photos or videos and email us at support@lukelady.com - we will replace or refund your purchase after confirmation.

If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return all your payments.

Our warranty does not cover normal wear and tear.

Our warranty covers defects in materials or workmanship. Defects include (but are not limited to):

  • Broken zippers.
  • Faulty or broken hardware.
  • Broken stitching or torn leather upon arrival.

Some things that are NOT defects include (but are not limited to):

  • Small leather scars.
  • Creases.
  • Color variations.
  • Damage caused by the customer.
  • Your cat shredded it.
  • Your toddler shoved it down the toilet.
  • Normal wear and tear.

We stand behind our products and are happy to offer the peace of mind a warranty can bring. This warranty covers items purchased through our website and does not cover items purchased through third-party retailers.